Question 1

What is CareDocPro?

Accepted Answer

CareDocPro is an AI-powered policy generator built specifically for UK domiciliary care providers. Every document is aligned to the CQC Single Assessment Framework and current UK legislation.

Question 2

Are these policies CQC compliant?

Accepted Answer

Documents are generated against the current CQC Single Assessment Framework and relevant legislation including the Health and Social Care Act 2008, Care Act 2014, and Mental Capacity Act 2005. You should always review documents before use and adapt them to your specific circumstances.

Question 3

Can I edit the documents?

Accepted Answer

Yes. All documents download as Word (.docx) files on the Pro plan. You can edit freely in Microsoft Word, Google Docs, or any compatible word processor.

Question 4

What if a policy generates incorrectly?

Accepted Answer

Use the Retry button on the generation screen. Each step can be retried individually. If issues persist, contact us at hello@caredocpro.com and we will help resolve it.

Question 5

How is my agency information stored?

Accepted Answer

Your agency profile is stored securely in your browser's local storage until you create an account. It is never shared with third parties. When you generate a document, your information is sent transiently to our AI provider but is not stored on their servers.

Question 6

Are the policies templates or finished documents?

Accepted Answer

They are professionally generated templates personalised to your agency. You must review them, adapt to your specific circumstances, and have them signed off by an appropriate person before use. They are not a substitute for professional legal advice.

Question 7

How many policies can I generate?

Accepted Answer

Free accounts include 10 core policies with 3 generations per month. Pro accounts get 10 generations per month across all 46 policies. Unlimited accounts have no generation cap. All paid tiers include Word downloads and watermark-free exports.

Question 8

Do I need to be a Registered Manager to use CareDocPro?

Accepted Answer

No. CareDocPro is built for everyone involved in running a domiciliary care agency: owners, investors, managers, and new providers. If you need CQC-compliant documents, CareDocPro generates them. Your Registered Manager reviews and signs them off.

Question 9

How often are policies updated?

Accepted Answer

We continuously monitor changes from CQC and relevant legislation. Pro users receive alerts when regeneration of specific policies is recommended due to regulatory changes.

Question 10

What is the CQC Registration Pack?

Accepted Answer

The CQC Registration Pack is a one-off bundle of 18 documents specifically required for CQC registration applications. It includes your Statement of Purpose, Service User Guide, Staff Handbook, Fit Person Template, CQC Registration Checklist, Nominated Individual Declaration, Quality Assurance Framework, Notice of Absence Policy, plus all 10 core policies. It is a separate purchase from the Pro subscription.

Question 11

Can I use CareDocPro for multiple agencies?

Accepted Answer

Each account covers one agency profile. If you manage multiple agencies, please contact us at hello@caredocpro.com for multi-agency pricing.

Question 12

Who built CareDocPro?

Accepted Answer

CareDocPro was built by a CQC Registered Manager with direct experience of domiciliary care compliance and CQC inspections. Every policy template reflects real inspection experience and current best practice.

Frequently Asked Questions